LIVE DIGITAL SERIES

The State of Veterinary Practice Management

Uncover the modern realities of clinic growth, staffing, technology, and client acquisition and retention to position your practice for long-term growth and success.

Our latest research reveals how 400 practice owners and managers across North America perceive practice management in 2026. We’re discussing the latest industry trends and providing actionable strategies to help you get the most out of veterinary technology, leading to happier staff, simpler operations, more loyal clients, and greater clinic profitability.

Date: Wednesday, March 25, 2026
Time: 9am PST / 12pm EST
Duration: 45 minutes + Q&A

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Why vets prefer PetDesk

20% less time on calls

“There’s less talking on the phone to people. They put their information in, and we just do it.”

40% lower call volume

“Pet owners just book their appointments online because it is so easy and streamlined.”

72% more appointments

“PetDesk has been a great tool to reach and retain our clients. It’s very easy to use.”

Charlotte Fahy, CVT

Practice Manager, Kehlona Veterinary Hospital

Charlotte Fahy Practice Manager, Kelowna Veterinary Hospital Charlotte Fahy is a Certified Veterinary Practice Manager and the Business Development Manager at Kelowna Veterinary Hospital, where she leads operational strategy, team development, and client experience initiatives. With over 20 years of experience across hospitality, healthcare, and veterinary medicine, she specializes in building profitable, high-performing practices without sacrificing culture or wellbeing. In 2024, Charlotte co-founded The Practitioners’ Lounge alongside Ellen Nicklassen, DVM, MSc in Clinical Counselling. The Practitioners' Lounge was established to support veterinary professionals across Canada through clinician-informed business strategy and workplace wellbeing, working with both individuals and teams. The Practitioners’ Lounge also collaborates with the Canadian Veterinary Medical Association on several national wellbeing initiatives. Originally from Devon, England, Charlotte relocated to Canada in 2018 and is a proud mother of four, bringing both practical leadership and deep compassion to her work in veterinary medicine.

LIVE DIGITAL SERIES

The State of Veterinary Practice Management

Watch Now

What are Practice Managers experiencing? Join us March 25, 2026 for the discussion.

26%

1 in 4

5 cancels or no-shows

Integrations