LIVE DIGITAL EVENT
Plug the Leaks: 5 Ways to Use Automation to Reclaim Time and Revenue at Every Client Touchpoint
With rising costs, staff burnout, and economic uncertainty challenging practice growth, now is the time to replace outdated processes with smarter systems. We've teamed up with Inventory Ally, experts in veterinary operations and inventory management, to bring you five strategies that automate every step of the client journey — boosting revenue and protecting your team's sanity. Join the conversation!
Date: Wednesday, October 22, 2025
Time: 10am PST / 1pm EST
Duration: 45 minutes + Q&A
CE Credit: 1 hour (pending approval)
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Join over 8,200 veterinary practices
Meet the Panelists
Nicole Clausen, CSSGB, CCFP, CVBL
Nicole Clausen, CSSGB, CCFP, CVBL
Nicole Clausen is a seasoned expert in the veterinary industry with nearly 20 years of experience, including over a decade in small animal practice. Starting her career as a receptionist and working her way up to Operations Manager, Nicole developed a deep understanding of the complexities of successful veterinary clinics. In 2017, she founded Veterinary Care Logistics, a consulting firm specializing in veterinary inventory management, where she has since helped hundreds of practices nationwide develop sustainable inventory systems.
Nicole is the creator of the Certified Veterinary Inventory Professional® (CVIP) program, the first certification of its kind, and hosts the popular Inventory Nation podcast, which boasts over 100 episodes. She is also the author of Inventory Management for Veterinary Professionals and co-founder of Inventory Ally, an innovative inventory management software. Through her work, she has spearheaded initiatives such as Veterinary Inventory Manager Appreciation Day and the Veterinary Inventory Manager of the Year award. As a speaker, coach, and educator, Nicole is dedicated to empowering veterinary teams with the tools they need to thrive.
Emmitt Nantz, MBA
Emmitt Nantz, MBA
Emmitt Nantz has been part of the veterinary family for nearly two decades and is driven by a personal mission to make the veterinary domain better. Emmitt spent 12 years working at Banfield, starting out as a single-site hospital manager. Having majored in agriculture business management, he expanded his education to include an MBA, a Black Belt in Six Sigma, and a Project Management Certification.
Emmitt applied these learnings at Banfield and later as a Chief Operating Officer at SmartFlow where he helped hundreds of practices improve their operations. In pursuit of his passion for workflow optimization, Emmitt honed his expertise in a critical area that often plagues hospitals’ bottom lines – inventory management. He co-founded Inventory Ally, an all-in-one cloud software designed to help veterinary professionals reduce inventory costs, streamline processes, and save time.
Mary Schwartz, CVT
Mary Schwartz, CVT
Mary Schwartz, CVT has a robust career in the veterinary industry spanning a decade. What began as a career in equine medicine quickly evolved into managing veterinary staff as a Technician Manager. Using the skills she learned along the way, Mary combined her extensive leadership and business management skills to help treat and care for animals by becoming a CVT in the state of Florida. Following this, Mary advanced to Practice Manager at a 5 DVM general practice clinic managing a team of 30 and overseeing all the operations.
In 2021, Mary joined PetDesk, a technology solution that helps over 3,000 clinics engage their clients to prioritize care for their pets. As a Solutions Consultant at PetDesk, Mary serves as a personal consultant to each team and arms them with industry and clinic knowledge so that her colleagues are better able to serve customers to be efficient in their day-to-day and maximize the return on their technology investment.
Mary uses her in-depth knowledge of veterinary practices to hone in on their operations, pain points, needs, and wants so that they realize the power of veterinary technology and how PetDesk can be tailored to each clinic, so that staff can reclaim their time and provide quality care to their patients.
Scarlett Fox, CVPM
Scarlett Fox, CVPM
Scarlett Fox manages 2 privately-owned small animal practices in Atlanta, GA. She loves the thrill of solving a bookkeeping mystery and workshopping tricky situations with the team. When not micromanaging the office cat, you can find Scarlett at the pickleball court (where you are always welcome to rotate in).
Ryan Leech
Ryan Leech
Ryan Leech is a veterinary industry consultant, speaker, and podcast host with over six years of experience leading First 100 Consulting. At this boutique consulting firm, Ryan specializes in providing critical market insights and strategic guidance to veterinary businesses, helping them thrive in a competitive market. In addition to his consulting work, Ryan held significant roles in business development and strategic partnerships at various organizations, including Digitail, Galaxy Vets, and Veterinary Integration Solutions.
Ryan also hosts The Bird Bath, a weekly news podcast. Through this show, he highlights the latest trends and developments in pet health, offering listeners valuable insights into hot topics, breaking news, and industry analysis.
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Why vets prefer PetDesk
20% less time on calls
“There’s less talking on the phone to people. They put their information in, and we just do it.”
40% lower call volume
“Pet owners just book their appointments online because it is so easy and streamlined.”
72% more appointments
“PetDesk has been a great tool to reach and retain our clients. It’s very easy to use.”
