veterinary online booking software

End the scheduling bottleneck

Free up phone lines with 
24/7 online booking

PetDesk Direct Booking lets pet parents book 24/7 directly from your website or the
PetDesk app, with a direct PIMS integration that keeps your schedule accurate—and you
in control of your calendar.

Let clients book appointments at any time, even when your practice is closed, to free up the phone lines and your staff’s time.

• A direct PIMS integration ensures appointments are booked accurately, eliminating double-bookings and manual entry.
• Comprehensive PIMS integration network with 25+ systems supported.
• Pet owners can book straight from your Google Business Profile with our connection to Google. The “Book Online” button appears on Google Search and Maps, helping more pet owners find and book with you instantly.
• Osage Veterinary Clinic reduced call volume by 40%, or 3-4 hours a day, with PetDesk Direct Booking.

Stay in control of your schedule with custom rules for service types, provider preferences, availability windows, and more.

• Set rules that work best for your clinic.
• Keyword-based screening allows you to flag and prioritize emergencies and urgent visits.
• Enjoy the most customizable booking system with the widest range of rules and settings.

Clients can conveniently book services whenever it works for them—no more waiting on hold.

• Manage appointments with just a couple of clicks or taps on any device.
• St. Francis Animal Clinic booked almost 330 appointments in a year without having to talk to people on the phone.
• 39% of appointments booked at El Paseo Animal Hospital were out of hours.

Stop making manual reminder calls—reclaim hours from your day with automated email reminders and confirmations.

• Reduce no-shows by allowing clients to confirm, reschedule, or cancel in just a few clicks.
• St. Francis Animal Clinic saw a reduction of 15–20% in phone call volume and a 20% increase in new clients.
• Family Pet Health saves about 10 minutes on the phone for every new client with Direct Booking.

Reduce no-shows by collecting deposits or full payments at the time of booking.

• Protect revenue while capturing appointment requests that would otherwise be lost when clients can’t call during office hours.
• Extensive adoption with over 12,000 veterinary practices worldwide.
• Family Pet Health reduced their no-show rate to less than 3% with PetDesk’s Direct Booking and booking fee implementation.