--- title: "Less Stress, More Care: Real Wins from 43rd Avenue Animal Hospital" description: Learn how 43rd Avenue Animal Hospital streamlined operations with PetDesk and Shepherd PIMS to boost efficiency and client satisfaction. --- [Skip to content](https://info.petdesk.com/less-stress-more-care-wins-from-43rd-avenue-ah#main-content) ![PetDesk](https://info.petdesk.com/hubfs/PetDesk_logo_color.svg) Open main navigation Close main navigation - [Contact us](https://info.petdesk.com/less-stress-more-care-wins-from-43rd-avenue-ah#contact) [Contact us](https://info.petdesk.com/less-stress-more-care-wins-from-43rd-avenue-ah#contact) [![PetDesk\_logo\_color](https://info.petdesk.com/hubfs/PetDesk_logo_color.svg)](https://petdesk.com/) # LIVE DIGITAL SERIES ##### Less Stress, More Care: Real Wins from 43rd Avenue Animal Hospital Join us live for an exciting 45-minute discussion on how Reagan Peles — CVT and Practice Manager at 43rd Avenue Animal Hospital — made clinic life easier through PetDesk’s integration with Shepherd PIMS. From cutting phone bills to automating appointment bookings, Reagan will discuss how these tools have transformed her team’s day-to-day thanks to simplified client communication and improved cost savings — all while maintaining high-quality patient care. **Date:** Wednesday, December 10, 2025 **Time:** 10am PST / 1pm EST **Duration:** 45 minutes + Q&A **Speakers:** Mary Schwartz, CVT from PetDesk Reagan Peles, CVT, Practice Manager at 43rd Avenue Animal Hospital [Get a Demo](https://info.petdesk.com/less-stress-more-care-wins-from-43rd-avenue-ah#hero-form) ### Watch Now ## Join over 12,000 veterinary practices - ![logo-vha](https://info.petdesk.com/hubfs/SPZ%20Landing%20Page/logo-vha.webp) - ![logo-alliance\_animal\_health](https://info.petdesk.com/hubfs/SPZ%20Landing%20Page/logo-alliance_animal_health.webp) - ![logo-amerivet](https://info.petdesk.com/hubfs/SPZ%20Landing%20Page/logo-amerivet.webp) - ![logo-carevet](https://info.petdesk.com/hubfs/SPZ%20Landing%20Page/logo-carevet.webp) - ![logo-encore](https://info.petdesk.com/hubfs/SPZ%20Landing%20Page/logo-encore.webp) - ![logo-heartland](https://info.petdesk.com/hubfs/SPZ%20Landing%20Page/logo-heartland.webp) - ![logo-scvma](https://info.petdesk.com/hubfs/SPZ%20Landing%20Page/logo-scvma.webp) - ![logo-trupanion](https://info.petdesk.com/hubfs/SPZ%20Landing%20Page/logo-trupanion.webp) - ![logo-innovetive](https://info.petdesk.com/hubfs/SPZ%20Landing%20Page/logo-innovetive.webp) - ![logo-mvp](https://info.petdesk.com/hubfs/SPZ%20Landing%20Page/logo-mvp.webp) - ![logo-rarebreed](https://info.petdesk.com/hubfs/SPZ%20Landing%20Page/logo-rarebreed.webp) - ![logo-united](https://info.petdesk.com/hubfs/SPZ%20Landing%20Page/logo-united.webp) - ![logo-vetcare](https://info.petdesk.com/hubfs/SPZ%20Landing%20Page/logo-vetcare.webp) - ![logo-vpp](https://info.petdesk.com/hubfs/SPZ%20Landing%20Page/logo-vpp.webp) - ![logo-wellhaven](https://info.petdesk.com/hubfs/SPZ%20Landing%20Page/logo-wellhaven.webp) - ![logo-aspca](https://info.petdesk.com/hubfs/SPZ%20Landing%20Page/logo-aspca.webp) - ![logo-carecredit](https://info.petdesk.com/hubfs/SPZ%20Landing%20Page/logo-carecredit.webp) - ![logo-blue-heron-consulting](https://info.petdesk.com/hubfs/SPZ%20Landing%20Page/logo-blue-heron-consulting.webp) - ![logo-penn](https://info.petdesk.com/hubfs/SPZ%20Landing%20Page/logo-penn.webp) - ![logo-petsbest](https://info.petdesk.com/hubfs/SPZ%20Landing%20Page/logo-petsbest.webp) Why you should attend: ![Front Desk - Accordion Image](https://info.petdesk.com/hubfs/Event%20+%20Webinar%20Landing%20Pages/Accordion%20Images/Front%20Desk%20-%20Accordion%20Image.png "Front Desk - Accordion Image") Why you should attend: High call volume, mountains of messages, and outdated systems can overwhelm staff and drain resources. Hear directly from Reagan Peles, CVT on how her clinic tackled these challenges using the power of PetDesk Communications, Phones, and Direct Booking alongside Shepherd PIMS. This live event is packed with actionable insights that you can apply to your own practice—from simplifying client communication to driving efficiency across the front desk and beyond. What you’ll learn: ![4](https://info.petdesk.com/hubfs/Event%20+%20Webinar%20Landing%20Pages/Accordion%20Images/4.png "4") What you’ll learn: - How 43rd Avenue Animal Hospital cut its phone bill nearly in half. - The impact of Direct Booking on new client growth. - Tips for the most seamless integration between PetDesk and Shepherd PIMS. - Real-world lessons on practice-wide adoption and maximizing the ROI of veterinary software. ![Front Desk - Accordion Image](https://info.petdesk.com/hubfs/Event%20+%20Webinar%20Landing%20Pages/Accordion%20Images/Front%20Desk%20-%20Accordion%20Image.png "Front Desk - Accordion Image") ![4](https://info.petdesk.com/hubfs/Event%20+%20Webinar%20Landing%20Pages/Accordion%20Images/4.png "4") ## Integrations - ![pulse-logo](https://info.petdesk.com/hubfs/SPZ%20Landing%20Page/pulse-logo.svg) - ![avimark-logo](https://info.petdesk.com/hubfs/SPZ%20Landing%20Page/avimark-logo.webp) - ![ezyvet-logo](https://info.petdesk.com/hubfs/SPZ%20Landing%20Page/ezyvet-logo.svg) - ![daysmart-vet-logo](https://info.petdesk.com/hubfs/SPZ%20Landing%20Page/daysmart-vet-logo.svg) - ![infinity-logo](https://info.petdesk.com/hubfs/SPZ%20Landing%20Page/infinity-logo.webp) - ![google\_calendar-logo](https://info.petdesk.com/hubfs/SPZ%20Landing%20Page/google_calendar-logo.svg) - ![provet-cloud-logo](https://info.petdesk.com/hubfs/SPZ%20Landing%20Page/provet-cloud-logo.svg) - ![shepherd-logo](https://info.petdesk.com/hubfs/SPZ%20Landing%20Page/shepherd-logo.svg) - ![intravet-logo](https://info.petdesk.com/hubfs/SPZ%20Landing%20Page/intravet-logo.webp) - ![vetspire-logo](https://info.petdesk.com/hubfs/SPZ%20Landing%20Page/vetspire-logo.webp) ## Why vets prefer PetDesk ### 20% less time on calls “There’s less talking on the phone to people. They put their information in, and we just do it.” ![Jennifer Oldfield](https://info.petdesk.com/hubfs/SPZ%20Landing%20Page/jennifer_oldfield.webp) ###### Jennifer Oldfield Marketing Manager, ANVC ### 40% lower call volume “Pet owners just book their appointments online because it is so easy and streamlined.” ![Rebekah Rangel](https://info.petdesk.com/hubfs/SPZ%20Landing%20Page/rebekah_rangel.webp) ###### Rebekah Rangel Practice Manager, Osage Vet ### 72% more appointments “PetDesk has been a great tool to reach and retain our clients. It’s very easy to use.” ![David](https://info.petdesk.com/hubfs/SPZ%20Landing%20Page/david_webp.webp) ###### David Practice Manager ## Reagan Peles, CVT Practice Manager, 43rd Avenue Animal Hospital Reagan’s passion for animals started early—first with horses, then blossomed when she volunteered at her local zoo. After graduating from Cedar Valley College with her CVT Degree in June 2020, she officially turned her lifelong love of animals into a career. Reagan has been part of the veterinary world since 2014 and has proudly grown with 43rd Avenue Animal Hospital from the very beginning. Starting as a surgery assistant, she’s worn just about every hat in the practice (except Veterinarian!). In 2021, her dedication and hard work led to her current role as practice manager, where she keeps the clinic running smoothly and the tails wagging happily. When she’s not managing the practice, you can probably find Reagan spending time with her own furry family or swapping animal stories with friends—because for her, working with animals isn’t just a job, it’s a calling she wouldn’t trade for anything!   ![Reagan Peles](https://info.petdesk.com/hubfs/Event%20+%20Webinar%20Landing%20Pages/Speaker%20Headshot%20Images/Reagan%20Peles.png "Reagan Peles") ![PetDesk Employee showing PetDesk to a prospect](https://info.petdesk.com/hubfs/Webinar-Default-Footer-Image.png) ##### See the power of PetDesk for yourself—for free. 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