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Why vets prefer PetDesk
20% less time on calls
“There’s less talking on the phone to people. They put their information in, and we just do it.”
40% lower call volume
“Pet owners just book their appointments online because it is so easy and streamlined.”
72% more appointments
“PetDesk has been a great tool to reach and retain our clients. It’s very easy to use.”
Why you should watch:
Why you should watch:
Pet insurance is one of the most powerful tools pet parents can use to say “yes” to care—but too often, it’s a conversation that never happens.
Veterinary teams don’t sell insurance, and they shouldn’t. But they can guide clients toward understanding the value of coverage, especially when it’s framed as a way to protect both their pets and peace of mind.
During this 45-minute live event, veterinary communication expert Mary Schwartz, CVT shares practical, judgment-free strategies to help your team confidently navigate pet insurance conversations—without the pressure to “sell” or endorse a specific provider.
Whether you’re a CSR, vet tech, practice manager, or DVM, this session will equip you with real tools to open up a conversation that benefits everyone.
What you'll learn:
What you'll learn:
- How to talk about pet insurance with empathy, not pressure
- When and where these conversations make the most impact
- Language that builds trust and avoids misunderstandings
- Real-world examples and talking scripts your team can use today
- Tools and training ideas to keep your messaging consistent
