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petdesk + Neo

Get more from your clinic with PetDesk + Neo

Client outreach, scheduling, and reminders are so much easier with PetDesk and Neo.

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40%

Less calls thanks to reminders, online booking, and texting

72+

Hours saved monthly through automation and workflows

10%

Increase in client retention for clinics who choose PetDesk

The #1 platform built for the
modern veterinary practice

PetDesk Communications

Manage all client conversations and put reminders on autopilot–with all data synced to Neo.

PetDesk Phones

Get instant client and patient context for every call when you use PetDesk Phones and Neo.

PetDesk Direct Booking

Let pet parents schedule appointments 24/7 directly from your website, with real-time availability integrated from Neo.

PetDesk Scribe

Spend less time on documentation with AI software that turns your conversations into organized SOAP notes.

Why use Neo and PetDesk?

Use Neo’s practice management system with PetDesk’s client engagement tools make it easier and faster for team members and pet parents to communicate and book appointments.

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View all client interactions in one place

With Neo managing the patient’s medical history and PetDesk handling the communication history—including appointment reminders and text message threads—you have all the context you need in one place.

Communication with clients any way they want

PetDesk helps you meet and keep up with the evolving digital communication expectations of pet parents by enabling convenient client engagement through text, email, push notifications, and faster phone calls—helping to drive loyalty and retention.

#1 veterinary mobile app in North America

PetDesk’s intuitive, user-friendly mobile app helps over 7 million pet parents manage their pets’ health through appointment requests, automatic reminders, pet insurance, and more. All this while saving your staff over an hour of phone time a day.

Save hours daily with AI notes from Scribe

Reclaim even more valuable time throughout the day by automatically transcribing appointment conversations into accurate, high-quality SOAP notes and patient summaries. This promotes trust and transparency for your practice.

PetDesk Communications

Get time back by automating client communications and delivering pet parents the digital convenience they expect.
  • Fewer phone interruptions:
    Use two-way texting to quickly answer client questions, share updates, and manage conversations—freeing up your phone lines for more urgent needs.
  • Keep your schedule full:
    PetDesk integrates with Neo to send automated appointment confirmations and reminders, helping you reduce no-shows and last-minute cancellations.
  • Send relevant updates to the right clients:
    Easily create and send messages to specific client groups for things like wellness exam reminders, preventative care promotions, or clinic announcements.
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PetDesk Phones

Your smart VoIP phone system.
  • Know who’s calling before you answer:
    When a client calls, you’ll see their name, pet’s name, and other key details instantly appear on your screen, allowing your team to greet them personally and quickly pull up their file.
  • A single hub for all communication:
    Your staff can manage phone calls and text messages from the same platform, creating a more organized and effective communication workflow.

PetDesk Direct Booking

24/7 online scheduling for clients.
  • Let clients book when it's convenient for them:
    Capture more appointments by allowing pet parents to schedule from your website or the PetDesk app, even when your clinic is closed.
  • No more double-bookings:
    Because PetDesk integrates directly with Neo, your appointment availability is always up to date, which prevents scheduling conflicts.
  • You control the calendar:
    Choose which appointment types, times, and doctors are available for online booking.
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PetDesk Scribe

AI-transcribed medical notes built for veterinarians.
  • Focus on the patient, not the keyboard:
    Give your full attention to pets and pet parents, leading to better medical care and a stronger client relationship.
  • Never miss a detail:
    Get a full transcript of the conversation to accurately capture important patient health information and history.
  • Quickly generate medical notes:
    Scribe creates a concise, organized summary of your conversation for you to quickly edit and approve, which can then be added to the patient’s record in Neo.

Why vets prefer PetDesk

20% less time on calls

“There’s less talking on the phone to people. They put their information in, and we just do it.”

Jennifer Oldfield
Jennifer Oldfield

Marketing Manager, ANVC

40% lower call volume

“Pet owners just book their appointments online because it is so easy and streamlined.”

Rebekah Rangel
Rebekah Rangel

Practice Manager, Osage Vet

72% more appointments

“PetDesk has been a great tool to reach and retain our clients. It’s very easy to use.”

David
David

Practice Manager

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