veterinary phone system

Know who’s calling 
before you even answer

PetDesk Phones eliminates the bottleneck with the first veterinary-specific phone
system to integrate directly with your PIMS-letting you see who’s calling and their pet’s
complete history before you pick up.

The veterinary-specific phone system that provides excellent service for your most important communications channel.

• Get your phones directly from PetDesk—no third-party involvement.
• Complete system includes caller ID, voicemail, extensions, call queues, recording, conference calls, business hours, and much more.
• Handle high call volumes with smart call routing and voice features like voicemail transcription, detailed call records, call-back, and click-to-call.
• No hidden fees that other providers charge for, such as multiple IVRs, softphones, and per-minute costs.

See who’s calling and access their pet’s complete history from your PIMS before answering.

• View upcoming appointments, vaccine status, recent visits, and more-all on one screen-so you can have more personalized conversations.
• Comprehensive PIMS integration network with 25+ systems supported.
• Every implementation is custom-configured to the clinic’s needs and specifications.

Quickly see why someone called before listening to the full voicemail or reading the transcript.

• Get accurate, user-friendly call summaries that writeback to your PIMS.
• Ensure each team member has accurate, up-to-date information for every upcoming visit.
• Save time without having to listen to voicemails or read full transcripts—which are also available if needed.

Turn missed calls into instant conversations by sending an automatic text to anyone who reaches your voicemail.

• Send an automatic, customizable text instantly when pet parents reach your voicemail, ensuring seamless communication and follow-up.
• Never miss a conversation. Replies flow directly into your PetDesk Comms Inbox, making follow-up fast and easy.
• San Benito Vet Center handled 480 after-hours calls with auto-SMS, providing service outside of business hours.

Get the full history of every call within the past two years in one place.

• View all inbound, outbound, missed, and returned calls—all in one view. When a missed call is returned, the status flips to “Returned.”
• Create a more connected client experience by keeping up with all client interactions from the past two years.
• No more jumping between tools to get a complete picture of the team’s daily to-do list.