--- title: The State of Veterinary Practice Management Report --- [Skip to content](https://info.petdesk.com/the-state-of-veterinary-practice-management-report-ads#main-content) ![PetDesk](https://info.petdesk.com/hubfs/PetDesk_logo_color.svg) Open main navigation Close main navigation - [Contact us](https://info.petdesk.com/the-state-of-veterinary-practice-management-report-ads#contact) [Contact us](https://info.petdesk.com/the-state-of-veterinary-practice-management-report-ads#contact) [![PetDesk\_logo\_color](https://info.petdesk.com/hubfs/PetDesk_logo_color.svg)](https://petdesk.com/) # Proudly brought to you by petdesk ##### The State of Veterinary Practice Management Report Ready to end repetitive, manual work and the daunting game of phone tag? We've conducted new research with 400 veterinary professionals, uncovering a significant gap in how efficient practices believe they are, and how efficient they actually are. Dive into the latest data to see how this perceived reality is quietly costing front desk staff valuable time, and how top-performing clinics are already bridging the gap to protect work-life balance and alleviate occupational burnout for CSRs. [Download the report](https://info.petdesk.com/the-state-of-veterinary-practice-management-report-ads#hero-form) ![The State of Veterinary Practice Management Report\_Header copy-3](https://info.petdesk.com/hubfs/The%20State%20of%20Veterinary%20Practice%20Management%20Report_Header%20copy-3.webp "The State of Veterinary Practice Management Report_Header copy-3") ### Download the full report ### This is your one-stop shop to download the report and get in touch with the PetDesk team about our products! --- # Closing the gap between perceived efficiency and actual efficiency While many veterinary clinic leaders may believe their front desk team is running at peak efficiency, 19 out of 20 practices admit there is significant room to improve administrative time management. Occupational burnout continues to be a top concern in 2026 for front desk veterinary staff, and CSRs that thrive this year and beyond are those whose practice owners and managers transition from simply "working hard" to "working the most efficiently." This research highlights a critical opportunity for CSRs: practices that surface and resolve hidden inefficiencies, integrate technology with intention, and build systematic approaches to client acquisition and retention are better equipped to stabilize demand, protect profitability, and build lasting relationships with the clients and communities they serve—all while alleviating stress in the clinic and supporting the team's work-life balance. *Get the full report to benchmark your clinic against 400 North American vet professionals just like you.* ![2026-PMR\_Practices broadly value technology but do not connect it to their most pressing business problems](https://info.petdesk.com/hs-fs/hubfs/2026-PMR_Practices%20broadly%20value%20technology%20but%20do%20not%20connect%20it%20to%20their%20most%20pressing%20business%20problems.webp?width=971&height=648&name=2026-PMR_Practices%20broadly%20value%20technology%20but%20do%20not%20connect%20it%20to%20their%20most%20pressing%20business%20problems.webp)   ## WORK OVERLOAD40% of staff regularly perform tasks outside their defined roles, risking burnout for CSRs. ## PRODUCTIVITY LAG 3+ months on average for new CSR hires to reach their full productivity in the clinic. ## APPOINTMENT CREEP 25% of visits run longer than scheduled, quietly overburdening the front desk team and increasing client wait times. [Download the report](https://info.petdesk.com/the-state-of-veterinary-practice-management-report-ads#hero-form) ---   # The hidden, expensive costs of an inefficient front desk team ![2026-PMR\_The large majority of staff regularly perform tasks outside their defined roles](https://info.petdesk.com/hs-fs/hubfs/2026-PMR_The%20large%20majority%20of%20staff%20regularly%20perform%20tasks%20outside%20their%20defined%20roles.webp?width=1200&height=800&name=2026-PMR_The%20large%20majority%20of%20staff%20regularly%20perform%20tasks%20outside%20their%20defined%20roles.webp) ## LACK OF AUTOMATION19/20 owners acknowledge that administrative bottlenecks are their practice’s primary growth hurdle. Learn how to increase productivity by shifting manual tasks to automated workflows. ## NOT ENOUGH TIME 95% of practices report room for improvement in operational time management. We reveal how top-performing clinics are reducing their labor-per-appointment ratio to protect valuable time. ## HIGH CALL VOLUME 60%+ of top clinics have successfully transitioned to a digital-first communication model. See why two-way texting is a necessity for silencing the constant ringing at the front desk. [Download the report](https://info.petdesk.com/the-state-of-veterinary-practice-management-report-ads#hero-form) --- # Why choose PetDesk? PetDesk is more than a purchase—we're your long-term partner in convenient client communication and sustainable practice growth, so your team can stay focused on delivering high-quality veterinary care. | Today's clinic challenges | PetDesk's modern solutions | | --- | --- | | **Too many calls:** Constantly ringing phones prevent CSRs from tending to other important tasks. | **Two-way texting:** Use SMS to clear your call queue in seconds, without picking up the phone. | | **Repetitive, manual work:** Manual confirmations and reminders require hours of staff time. | **PIMS compatibility:** Your PIMS and reminders work together to handle all routine touchpoints for you. | | **New hire training:** Practices report taking 3+ months for CSRs to reach full productivity. | **Intuitive tech:** User-friendly tools reduce training time and get staff contributing right away. |     [facebook-f icon](https://facebook.com/petdeskapp) [linkedin-in icon](https://www.linkedin.com/company/petdesk/) [instagram icon](https://www.instagram.com/petdeskapp/) - [All Products](https://petdesk.com/products) - [Product Tour](https://petdesk.com/product-tours/full-platform) - [Compatible PIMS](https://petdesk.com/compatible-pims) - [PetDesk vs AllyDVM](https://petdesk.com/compare/allydvm-vs-petdesk) - [PetDesk vs Otto](https://petdesk.com/compare/otto-vs-petdesk) - [PetDesk vs Weave](https://petdesk.com/compare/weave-vs-petdesk) - [Help Center](https://petdesk.com/help-center) - [FAQs](https://petdesk.com/frequently-asked-questions) - [Contact Us](https://petdesk.com/contact-us) - [About Us](https://petdesk.com/about-petdesk) - [Careers](https://petdesk.com/careers) - [Events](https://petdesk.com/events) --- [![PetDesk](https://info.petdesk.com/hubfs/PetDesk_logo_color.svg "PetDesk")](https://petdesk.com) Copyright © 2026, PetDesk, LLC